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Robert T.30's avatar
Robert T.30
Helpful | Level 6
2 years ago
Solved

Error on Mac that a folder is locked

 I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do?   Thx
desktop
Error Messages
Mac
sync
  • Robert T.30's avatar
    Robert T.30
    2 years ago

    Speaking of strange -- I didn't change anything, but the error disappeared . . . but thanks for your help. I'll let you know if it reappears.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Robert T.30, sorry to see that you're having this issue.

 

Can you please send us a screenshot of the error, so we can have a visual as well?

 

Also, what's the Dropbox sync status and version on your computer?

 

You can see that by hovering over the Dropbox icon in your menu bar.

 

Thanks in advance!

  • Robert T.30's avatar
    Robert T.30
    Helpful | Level 6
    2 years ago

    Hannah, I attach a screenshot. The version doesn't appear, just "Dropbox", but I just (re)downloaded the Mac app today.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot, Robert!

       

      Just to confirm, are you hovering over the small Dropbox icon at the top of your screen by the WiFi icon?

      • Robert T.30's avatar
        Robert T.30
        Helpful | Level 6
        2 years ago

        Yes, at the top (see attached)

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