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kNuTz's avatar
kNuTz
Explorer | Level 4
2 years ago
Solved

Error when trying to share a folder with a specific email address

I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or email addresses you entered are invalid.

 

This email address does exist and I can send/receive emails with no issues. I tried removing the other user in case there was a share limit, same error. Tried creating a new shared folder, same error.

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  • Hannah's avatar
    Hannah
    2 years ago

    Hey kNuTz, thanks for letting us know about this.

     

    Are you sharing this folder with edit permissions with these users?

     

    Is it possible that the email address in question is not associated with a Dropbox account?

     

    Keep me posted.

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  • ellapot's avatar
    ellapot
    New member | Level 1
    11 months ago

    It allowed me to share the folder to other email addresses who still not have dropbox account. . Megan 

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