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Kreos's avatar
Kreos
Explorer | Level 3
9 years ago
Solved

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
Mobile
sync
Third Party Integrations
  • Jane's avatar
    Jane
    8 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Are you getting any errors etc.?

Unfortunately Dropbox is correct. The issue with saving the files is the responsibility of Excel
Kreos's avatar
Kreos
Explorer | Level 3
9 years ago
Excel saves to the iPad fine with the same file name just doesn't save into dropbox.
  • AirPirate's avatar
    AirPirate
    Explorer | Level 4
    9 years ago

    I'm starting to wonder if the new "Files" app has something to do with it. I know there was a bit of integration between Dropbox app and Files app. No update to Excel on my side either. I'm hoping this can be resolved since we use this daily for work...

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    Have you tried (or have you already) upgraded to 11.0.2 today?
    • AirPirate's avatar
      AirPirate
      Explorer | Level 4
      9 years ago

      Updading to IOS11.0.2 now. Interestingly, I can save files normally to MY dropbox account/folders. I can not, nor can anyone else, do so through the work account.

    • AirPirate's avatar
      AirPirate
      Explorer | Level 4
      9 years ago

      Under settings in the Dropbox account, MY accounts Connected Apps includes Microsoft Excel. My works Dropbox account does not list Excel. I cannot say if it ever did, I just notice the discrepancy. I am able to save a file correctly to MY account, but the same file can't be saved to the WORK account. This is through the Excel app without changing anything other than the destination folder to be saved in. Thanks for helping all of us with this issue. I see there are over 100 people who have viewed this issue.

      Edit: IOS 11.0.2 installed. Same error on IOS10.x

      • ShaunTayThomas's avatar
        ShaunTayThomas
        Explorer | Level 4
        9 years ago
        I am having the same issue trying to save WORD files to DropBox
    • ShaunTayThomas's avatar
      ShaunTayThomas
      Explorer | Level 4
      9 years ago

      I have installed the update and I am still unable to save to my DropBox.

      I have also found, if I save the document to another location on my IPad and then MOVE the document to DropBox, the document is blank when opened.

      • Allin1's avatar
        Allin1
        Explorer | Level 3
        9 years ago
        I found a fix. Give drop box the boot and use one drive. Same type of setup. Seeing as drop box tech don't care might as well spend my money else where

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