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Forum Discussion
Helen J.3
4 years agoExplorer | Level 4
External drive auto backup
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my...
- 4 years agoIf any other users are experiencing a similar issue, we recommend following this solution:Can you please first eject the external drive, then sign out of the Dropbox application, sign back in, insert the external drive, then check to see if you receive that original prompt? This should help resolve the issue.Instructions on how to sign out of the Dropbox desktop application can be found below:
- Open your Dropbox desktop app preferences.
- Click the Account tab.
- Click Sign out.
Steve D
4 years agoExplorer | Level 4
In my experience it is not fixed. I still cannot get a prompt for my older Seagate drives. It does work, however for a new SanDisk SSD drive that I acquired. In any case, the feature is poorly documented and designed so I probably wouldn't trust it even if I got it working. They need to make external drive backup configurable in the Dropbox preferences instead of using this unreliable prompt. And yes, Dropbox support appears to be useless in regards to this issue.
I finally ended up putting my Dropbox folder on an external drive and putting my personal backup data in one of its folders. I would recommend encrypting your data before sending it to the cloud, however.
Frostinite
4 years agoExplorer | Level 4
Thanks for your response Steve. I'll stop trying to find a solution and put my my to a different backup option.
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