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External drive auto backup
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my mind, how do I set this up? Thanks in advance.
- If any other users are experiencing a similar issue, we recommend following this solution:Can you please first eject the external drive, then sign out of the Dropbox application, sign back in, insert the external drive, then check to see if you receive that original prompt? This should help resolve the issue.Instructions on how to sign out of the Dropbox desktop application can be found below:
- Open your Dropbox desktop app preferences.
- Click the Account tab.
- Click Sign out.
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I received this yesterday without my issue having been addressed . . . I replied to the questionnaire that I was "very dissatisfied".
I found an email from Nathaniel this morning providing me with a link to install an updated version of the Dropbox desktop app. My reply to that email today: "Thank you for the link to the desktop application update, Nathaniel. I’ve installed it, signed out of Dropbox via Accounts, restarted my computer, made sure that "Show setup notifications when new external drives are plugged-in” is selected, plugged in my external drive, which is formatted HFS+ and connected via a USB-C cable, and still it is not recognized. I’ve looked for it from within the desktop app preferences and also opened my account via the website The problem is NOT resolved. I give up! This is a waste of my time!!"
- Hannah
Dropbox Community Moderator
Hey Frostinite, thanks for the ticket number.
I completely understand your frustration.
From what I can see, the agent on your case has replied back to you, so please make sure to get back to them, so they can continue assisting you.
