Forum Discussion

millerjg's avatar
millerjg
Explorer | Level 4
3 years ago

External drive backup stalled and is no longer syncing

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?
desktop
Dropbox Backup
sync
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi millerjg,

 

Let me see if I can help you out here.

 

There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]"

 

Let me know what you find!

millerjg's avatar
millerjg
Explorer | Level 4
3 years ago
Syncing
  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi millerjg,

     

    Thanks!

     

    Sorry if you already tried this, but unplug then re-connect the drive, and let's make sure the connection works i.e. you can access the content on the drive from your computer.

     

    If it's still stuck at exactly the same percentage, a screenshot of that is always welcome for any clues we might be able to spot.

     

     

    • millerjg's avatar
      millerjg
      Explorer | Level 4
      3 years ago

      yes, ive tried all that

       

      see screenshot

      • millerjg's avatar
        millerjg
        Explorer | Level 4
        3 years ago
        Can you help me please?

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