Forum Discussion

millerjg's avatar
millerjg
Explorer | Level 4
3 years ago

External drive backup stalled and is no longer syncing

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?
desktop
Dropbox Backup
sync
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi millerjg,

 

Thanks!

 

Sorry if you already tried this, but unplug then re-connect the drive, and let's make sure the connection works i.e. you can access the content on the drive from your computer.

 

If it's still stuck at exactly the same percentage, a screenshot of that is always welcome for any clues we might be able to spot.

 

 

millerjg's avatar
millerjg
Explorer | Level 4
3 years ago

yes, ive tried all that

 

see screenshot

  • millerjg's avatar
    millerjg
    Explorer | Level 4
    3 years ago
    Can you help me please?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey millerjg, since it was the weekend and it's been a couple of days now, can you check and let us know if the issue persists?

      • millerjg's avatar
        millerjg
        Explorer | Level 4
        2 years ago

        Good morning Hanna – I am afraid the same thing is happened again – ext drive sync using DB v 201.4.5552 now stuck at 11 percent, and not recognising the file

         

        s on the external disc that need to be synced (2+ days' worth) – deleted dropbox_ignore and recycle bin files, but still no sync – can you help please? – Gavin

         

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