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xuser06's avatar
xuser06
Helpful | Level 6
3 years ago

External hard drive won't back up on Mac desktop app

I am currently not able to get any external hard drive to backup to Dropbox backup.   I have previously backed one up successfully, but then that backup got corrupted and had to be deleted.   ...
Computer Backup
desktop
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey xuser06, I hope you're doing well! 

 

Could you please clarify the exact OS of your device and the file-system and size of the external drive you're trying to backup?

 

Also, what’s the app version of your desktop app, as well as its current syncing status?

 

This will help me assist further. 

  • xuser06's avatar
    xuser06
    Helpful | Level 6
    3 years ago

    Hi Megan,

    OS - Macbook Pro (Apple M1) on Ventura 13.1

    Drive - is 4TB, and the format is "Mac OS Extended (Journaled)"

    Desktop app is v163.4.5456.  It currently says it's status is "Done" in the backup desktop app.

     

    Thanks

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey xuser06! Sorry for jumping in. 

       

      Can you try something else as a test? What I’d like you to do is open your Backup page, click on “Manage backups” and “Open Backup settings” and try to select this external drive and back it up.

       

      Let me know how this goes and if you see any difference.

      • xuser06's avatar
        xuser06
        Helpful | Level 6
        3 years ago

        I've tried that several times, and it only leads to the same outcomes that I described in the original post.

        The drive is recognized.

        I click to back it up.

        But nothing actually happens or gets backed up.

         

        Thanks for your reply.

        Let me know if there's anything else to try.

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