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Forum Discussion

xuser06's avatar
xuser06
Helpful | Level 6
3 years ago

External hard drive won't back up on Mac desktop app

I am currently not able to get any external hard drive to backup to Dropbox backup.   I have previously backed one up successfully, but then that backup got corrupted and had to be deleted.   ...
Computer Backup
desktop
Dropbox Backup
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again, xuser06, and Happy New Year!

 

Can you please let me know if you’re still having issues with this and if you’ve updated/replied to your support ticket recently? I can see that there’s one already opened with our support team which is being handled by our specialists.

xuser06's avatar
xuser06
Helpful | Level 6
3 years ago

Hi Nancy ,

 

I am still having this issue, I can't get Dropbox to actually backup my old (I've had it for a while) or new (just bought it to test this) external drive.

My latest response was to you about the formatting of the computer and drive, and I never heard back.

 

I reach out in the forum again because the other thread I had was open for 2+ months, and I wasn't getting any help and then the ticket kept getting closed.  I'd ask for it to get reopened, then I wouldn't receive any help and it would get closed yet again.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I totally understand. From what I can see on my end, you still have an open ticket regarding this, so can you please check your email address once again and try to reply back to our support agent? 

     

    Please let me know when you’ve done so, so that I can also leave them an internal message with our convo.

  • xuser06's avatar
    xuser06
    Helpful | Level 6
    3 years ago

    Hi Nancy, I have replied to the email thread with the support agent.

     

    Thanks for the help on your end.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It was my pleasure, xuser06!

  • tetonman's avatar
    tetonman
    Explorer | Level 3
    2 years ago

    Did this get fixed? If so, how? I am having the same issue with nearly identical information. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey tetonman! Can you let me know of the differences you have with the OP? I’ll be able to further help this way.

  • tetonman's avatar
    tetonman
    Explorer | Level 3
    2 years ago

    I have an external drive that I had Dropbox backup from 2022 to now. In February of this year I got a new computer and it stopped backing my drive up. I see the drive on the Backups window on the desktop app and it has the green check with "Done" next to it but it hasn't backed it up. My computer recognizes the drive and so does Dropbox but it doesn't begin the backup sequence.

    The drive is partitioned and the only part I am backing up is a 700 GB Photos Library.

    Computer - M3 MacBook Pro - OS 14.3
    External - WD My passport 1 TB -  APFS

    Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI tetonman, if you're using a new computer, then it isn't possible to continue using the same backup as before, since you're on a different machine.

     

    You'll need to create a new backup with this external drive to your Dropbox account.

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