Forum Discussion

dal72's avatar
dal72
Explorer | Level 4
2 years ago

File Provider on Mac OS - Last 10 files files don't sync.

Hi, I recently upgraded to Dropbox with File Provider on Mac OS (v197.4.7571). It seems consistent that the last 10 files won't sync. I tried quiting and restarting the app but that doesn't help. I...
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dal72's avatar
dal72
Explorer | Level 4
2 years ago

Hi Megan,

MacOS Ventura - 13.6.6 (22G630)

Dropbox Mac OS (v197.4.7571)

Dropbox Status: Updating 10 files v

 

How long has it been stuck? I've just started testing but over an hour at this point. Yesterday it was stuck stuck and only rebooting could get it going again.

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dal72, thanks for the speedy response! 

 

Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.

 

If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. 

 

Also, can you check the info inside your Dropbox folder, and then Get info to let me know how many files do you have there?

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