Forum Discussion

ds1234's avatar
ds1234
New member | Level 1
10 months ago

File request isn't listed in my account

I have a basic plan and sent the link to someone to add in some files. They have added them, but now the folder does not show in my list of file transfers? Can anyone help explain? An old one is stil...
File requests
Share
ds1234's avatar
ds1234
New member | Level 1
10 months ago

Yes, that appears fine. Is there any way if I share the link with you that you can see what account it is linked to? 

I just added something to a test one, and got an email saying something had been uploaded, but I never got this for the one that has gone missing. Which makes me think it could have been linked to a different account or something? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I'm afraid that wouldn't be possible ds1234 

    If you have more than one Dropbox account though, you can try logging into each one of them and checking your file requests page. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!