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sandraguel's avatar
sandraguel
New member | Level 2
10 months ago

File request keeps giving me a "the following characters are not allowed" error.

Has anyone gotten an error message when you want to send a folder to request files? I am getting this but I am not using any special characters at all!

 

 

Error Messages
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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey sandraguel! Thanks for your post. 

     

    Does the exact same error appear on different browsers/incognito mode? 

     

    Have you tried opening a file request with a different title, as a test, and Dropbox still doesn't allow you to? 

     

    Finally, can you check the solution provided here and let me know if it helps? 

     

    Keep me in the loop for any updates.

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