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File request link results in blank screen
Anyone else experiencing this problem?
ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still no fix.
The copied link shows as [removed], then when entered, changes and inserts _edison https://www.dropbox.com/request_edison/xyz
Thanks in advance
- I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
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- Jay
Dropbox Community Moderator
Are you on a work network or personal internet connection? Is it possible to create a file request link from a completely different network connection?
If you have a colleague or friend with a Dropbox account, do they experience the same issue when creating file requests on their own account?
- Jay
Thanks for the input, I'll add these comments onto the support ticket, as I believe at this point it's best for them to investigate further on their end, as it appears to be account-specific.
- I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
