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lucidity's avatar
lucidity
Helpful | Level 6
3 years ago
Solved

File request link results in blank screen

Anyone else experiencing this problem?   ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware o...
Dropbox Pro
File requests
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  • lucidity's avatar
    lucidity
    3 years ago
    I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
lucidity's avatar
lucidity
Helpful | Level 6
3 years ago
Hi Jay

Just tried creating a file request in a private browser and still got the same problem. No vpn or router restricting Dropbox.

Are you able to see the request link?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you on a work network or personal internet connection? Is it possible to create a file request link from a completely different network connection?

 

If you have a colleague or friend with a Dropbox account, do they experience the same issue when creating file requests on their own account?

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    3 years ago
    Hi Jay

    I’ve tried on several networks including mobile network.

    Just logged into another Dropbox account and it creates the the request link and doesn’t add _edison.

    There is clearly something wrong with my account.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the input, I'll add these comments onto the support ticket, as I believe at this point it's best for them to investigate further on their end, as it appears to be account-specific.

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    3 years ago
    Thanks Jay
  • lucidity's avatar
    lucidity
    Helpful | Level 6
    3 years ago
    I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
  • Luke L's avatar
    Luke L
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lucidity , sorry for the inconvenience! The issue should have been fixed now. You don't have to have branding to use File Request now. 

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    3 years ago

    Thank you Luke L!

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