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David C.163's avatar
David C.163
New member | Level 2
11 months ago

File right-click does not reveal menu options like 'make available offline' on Windows

When I right-clicks Dropbox files in Explorer, I only get these options: I am NOT getting the option to "make available offline". How do I remedy this? Thanks.    
desktop
sync
windows
David C.163's avatar
David C.163
New member | Level 2
11 months ago

Hi Walter,

This is a brand new install of dropbox on a brand new Microsoft Surface PC.

Snip pictures of (i) OS system (ii) Dropbox desktop app and (iii) right click options are all below.  

 

(Btw, I uninstalled and reinstalled Dropbox but that did not help the situation.)

 Thanks! Greatly appreciate the help. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional info and the screenshots too David C.163 - much appreciated.

    Can you just hover you mouse over the Dropbox icon in your system tray to see its status and version as well? For example, is it 'up to date' or syncing? 

    Also, I'm still not able to see any syncing icons on your files in the Dropbox folder, so you might want to check if any 3rd party app is interfering (like cloud, syncing,  backup or security software). 

     

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