Forum Discussion

ThomasGB's avatar
ThomasGB
Explorer | Level 4
4 years ago

File Saving Issues (Adobe Audition)

Hi folks!    I've been running into exactly the same issue as Johnny in the below thread: https://www.dropboxforum.com/t5/Dropbox-files-folders/File-saving-problems-audio-and-word/td-p/421559 ...
desktop
Error Messages
sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ThomasGB, thanks for reaching out to the Dropbox Community today.

 

Are you also getting the same error message? Can you send us a screenshot, so we can check it out?

 

Also, what is the sync status and version of the Dropbox application on your computer?

 

You can see that by hovering over the Dropbox icon in your system tray/menu bar.

 

Thanks.

ThomasGB's avatar
ThomasGB
Explorer | Level 4
4 years ago

Hey Hannah,

 

Apologies for the wait on this - hectic couple of weeks! 

Here's a few screenshots of the errors I'm running into. 

 

error messagefile path

 

The sync status is "up to date", and I'm on version 148.3.4504. 

 

Let me know if there's any other details you need - appreciate you looking into it! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ThomasGB, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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