Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
File Saving Issues (Adobe Audition)
Hi folks!
I've been running into exactly the same issue as Johnny in the below thread:
https://www.dropboxforum.com/t5/Dropbox-files-folders/File-saving-problems-audio-and-word/td-p/421559
...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey mikepav, thanks for reaching out.
I merged your post to this thread, which seems relevant.
Can you check the versions of the Dropbox application installed on your computers as well as the sync status and let me know?
On Windows computers, you can see that when hovering your mouse over the Dropbox icon in your system tray.
Hannah,
One is a Dell Laptop running Windows 10 Home with Dropbox version 147.4.4800. That has no syncing issues. This is an "older" computer, about 4 years old. The others are new within the last year. But both have the same version of Dropbox as the older one, as all have been updated appropriately.
The other is an HP Desktop, also running Windows 10 Home and Dropbox version 147.4.4800. That one has issues.
On the third, it's a Dell PC I have at my work office, running Windows 10 Enterprise, and Dropbox 147.4.4800. Also issues.
When using Adobe audition, I have created or opened a WAV file for example. When I go to use "Save As" and save as an MP3, I get:
When using Word, if I open a file, and try to Save As to rename it, the file simply does not save. There is no warning. Though I have learned to look at the name of the document at the top of the Word window. If I see it is not the new name, I know it hasn't saved. It sometimes takes three tries to get this done. Not sure why this is?
-Mike
I should add two things. There is NO issue if I save the file as the SAME name and with the SAME properties.
Inotherwords, if I open a WAV file called "sound bite" and use Save (not Save As) it works fine.
If I change it to MP3, or change the name, it gives me trouble. (Not always, but at least half the time or more.)
Additionally, if I temporarily pause syncing, and I save with a new format or new properties, it is ok, since it's just being saved locally until I allow it to sync. Once I allow sync, it works fine.
Mike
- Walter
Hey mikepav, sorry to hear you're having issues with this.
Could you please try reinstalling the desktop app on the affected computers and let me know how it goes?
If you find that this is still happening, you could try pausing the syncing process when working on those files or quit the app and relaunch it once you're done with your edits.
Keep us posted anyhow!
