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Forum Discussion

Megan Liang's avatar
Megan Liang
Explorer | Level 3
2 years ago

File sync stuck problem. What can I do?

Hello, my dropbox synchronized 20 files from yesterday,
However, the synchronization cannot be completed,

I have tried logging out and reinstalling,
but the problem is not solved ,

how can I solve it?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Megan Liang, thanks for bringing this to our attention.

     

    Can you please let us know the sync status and version of the Dropbox app on your computer, as shown when you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi? 

     

    And also, if you click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?

     

    Keep me posted.

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