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ianmckinley's avatar
ianmckinley
New member | Level 2
12 months ago
Solved

File will not upload on iMac

I have just upgraded to dropbox professional, specifically to transfer a large ppt file (about 400 MB). The file seems to upload (I can view it when I click on it in the dropbox folder), but I get error messages when I attempt to transfer it - saying that it failed to upload. I have already tried restarting my computer, but still no joy.

sync
upload
  • ianmckinley's avatar
    ianmckinley
    12 months ago

    I did this, but the website uploaded 46 MB quickly, ran for half an hour to get to a total of 69 MB and has stuck there since. The desktop app, however, worked this time. So I will stick to using this in future.

    Thanks for your help,

    Ian

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi there ianmckinley - sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Thanks so much!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Are you using the website or the desktop app to initiate the transfer ianmckinley?

     

    Can you rename the file and try again perhaps? 

  • ianmckinley's avatar
    ianmckinley
    New member | Level 2
    12 months ago

    I have tried using both a desktop app and the website. I have also tried renaming the file. I was able to compress it as a zip file on the app, but this would not send either.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Can you log out from your account and then back in and try again ianmckinley?

     

    If you still get the same results, we might need to have a further look internally, so please keep us posted.

  • ianmckinley's avatar
    ianmckinley
    New member | Level 2
    12 months ago

    I did this, but the website uploaded 46 MB quickly, ran for half an hour to get to a total of 69 MB and has stuck there since. The desktop app, however, worked this time. So I will stick to using this in future.

    Thanks for your help,

    Ian

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Glad to hear it's sorted now and thanks for keeping me in the loop too, Ian.

     

    See you around the Community and take care!

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