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Forum Discussion
files and folders don't synchronize in dropbox app on MacOS
Why???
3 Replies
- Nancy
Dropbox Staff
Hey Ajwanix, hope you’re doing well.
I’d like you to send me a few more details on what’s happening exactly.
Are you seeing your files on your web account, and not locally on the Dropbox app? Or is it vice versa?
When checking the syncing status of your Dropbox app, does it say up to date, or is it still syncing files?
PIng me, when you’ve got more info.
Hi Nancy
"I am seeing my files on my web account, and not locally on the Dropbox app"
This is exactly what is happenning.
- Megan
Gotcha Ajwanix!
What about the app's current syncing status and version? If you could check, and let me know more, that'd be amazing.
We need to make sure the app is up to date, and then go from there.
