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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi!
Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to date with updates.
Thanks, we can confirm that the issue was located and resolved by the engineering team.
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Hi Jay… As I said on my post the issue with PDF scanning went away when I switch to a different account… This different account is a paid account not the free basic account so it might be something connected only to the free basic account
Seems to be fixed now
- Jay
Dropbox Community Moderator
Thanks, we can confirm that the issue was located and resolved by the engineering team.
Confirmed on my end that it works again. Well done Jay and the engineering team! Thank you!!
The generic message sent to those affected via email 5 days post incident is poor. Couldn't you have provided a search link for zero bytes files created on Nov 8th to show the scope of impact?
I normally scan and shred within a few minutes. For me this was 4 files and I now have no idea what their contents were. Very disappointing we may have to now "verify" files are correct, a loss of confidence in the product.
