Forum Discussion

lex9's avatar
lex9
New member | Level 2
2 years ago

Files are not accessible in Spain.

Hi! We are trying to share files with people who are in Spain, but it is not allowing them access. People in other countries are opening our files just fine, with the same link. However, there seems ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey lex9, happy Monday, let's see what we can find together!

 

That'd be rather odd, since we don't have any specific restrictions in Spain. 

 

Do they get any specific errors on their end, when trying to view the shared link? If so, can you tell me more about the error, or send me a screenshot? 

 

Let me know more, and we'll take it from there!

lex9's avatar
lex9
New member | Level 2
2 years ago

That is what we thought too! This is the graphic that comes up when they try accessing the link, team members in other countries are having no issues with the same link sent. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lex9, did you follow the steps shown in this article in order to send them a viewing shared link? 

     

    It sounds like you either added them directly to the folder, could that be the case? 

     

    Are you part of a Dropbox Business team or an individual plan? 

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