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Forum Discussion

Oscar Fogelstrom's avatar
Oscar Fogelstrom
Explorer | Level 4
3 years ago

Files are suddenly zero kb

Hi,   I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really...
desktop
Dropbox Pro
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Oscar Fogelstrom, sorry to hear you're having issues with this. 

 

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons?

 

Thanks so much!

  • Oscar Fogelstrom's avatar
    Oscar Fogelstrom
    Explorer | Level 4
    3 years ago

    Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
    Thanks//O

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me too, Oscar! I hope you’re doing well. 

       

      From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?

      • Oscar Fogelstrom's avatar
        Oscar Fogelstrom
        Explorer | Level 4
        3 years ago

        Nancy, thanks for getting back to me, this is what happens when I try to preview the file:

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