Forum Discussion

noahecom's avatar
noahecom
New member | Level 1
10 months ago

Files don't sync correctly. What can I do?

I’ve been using Dropbox to store and sync important media files for my Sellvia store, but recently, some files aren’t syncing properly across my devices. I’ve tried restarting the app and checking my...
Shared Folders
sync
noahecom's avatar
noahecom
New member | Level 1
10 months ago

I'm using Windows 11, and my Dropbox app version is 185.4.6058. I checked by hovering over the Dropbox icon in the taskbar, and it shows that syncing is stuck on "syncing..." but never actually completes. This is becoming a problem since I rely on Dropbox to store and sync important media files for my Sellvia store.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey noahecom, it seems you're using quiet an older version of the desktop app.

Would you mind reinstalling the latest version using this link? Let me know if this changes things.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!