Forum Discussion

chris567's avatar
chris567
Explorer | Level 3
3 years ago

Files (jpeg photos) cannot be sync

I usually export photos to the Dropbox folder on my desktop local drive.  It was syncing to the cloud just fine.  But since the end of November, the files just stop syncing.  All I see in the sync...
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi chris567; hope you don’t mind me jumping in. 

 

Can you please try to remove this file one more time from your Dropbox folder, and then, quit/relaunch the Dropbox app? 

 

I’d like to see if it’ll keep trying to sync it, even after that point.

chris567's avatar
chris567
Explorer | Level 3
3 years ago

Hi, 

As you can see in the screenshot. 

Dropbox still show file syncing. 

Also the bottom information saying Syncing...

Even tho there is no files being synced.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey chris567, can you also try everything you see in this article, to see if any of those suggestions/troubleshooting steps help?

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