Forum Discussion

ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Files not available offline - Mac OS Ventura

I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my ...
desktop
Dropbox Plus
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ashcat!

 

Keep in mind that Dropbox for macOS on File Provider (an extension for apps to access and manage remotely synced files) uses Apple's updated File Provider API.

 

That should target issues related to opening online-only files in third-party applications. For more info feel free to have a look here. 

 

Unfortunately, if those steps did not work, then we don't have a suggested recommendation at this time. However, our team is aware and working on these reports.

 

I hope this helps!

Max Wheeler's avatar
Max Wheeler
New member | Level 2
2 years ago

Hi - having exactly the same issue - longtime user finding it almost unusable atm. Any advice - have checked those pages. Is this some kind of clash with Mac OS? Basically I cant force it to offline files, but it will sometimes offline them if i try to load them in a third party app. Really frustrating 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI Max Wheeler, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

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