We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere
Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync.
I primarily use Dropbox on my Mac, but also need to view files on my Android device. More importantly, my team members are also unable to access files I place on Dropbox on my desktop.
I have tried Quitting Dropbox and re-lauching as well as restarting my Mac. However, those don't seem to be working at all. In fact I updated my MacOS from 13.2 to 15.1 thinking that may help, but no.
Will be grateful for your support.
5 Replies
Replies have been turned off for this discussion
- Mark
Super User II
What does Dropbox say when its open if you hover your mouse over the icon on the status bar?
Hello Mark, here is what I see:
Dropbox 211.4.6008
Indexing 374 files...
- Mark
So, it seems stuck at that. Have you tried restarting the computer?
Yes, restarted the laptop multiple times and also tried quitting Dropbox multiple times.
- Mark
Do any files show as having the spinning sync'ing icon on them? It may help if you can take them out of Dropbox for a bit (say to desktop), let it sync to a tick and then put them back.
If not try a full reinstall: www.dropbox.com/downloading
