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kath3's avatar
kath3
Explorer | Level 3
8 years ago
Solved

files zooming out and no options

Suddenly, when I open a docx file it instantly shrinks to teeny tiny size. There are no options around the file to open in word on line or paper or as a regular word document. While I can use + to enlarge it again, the headings etc. are all off, and none of the options to open or copy or move are appearing. Where did it all go, and why? Help please

 

Using a Mac, it is up to date

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  • Walter's avatar
    Walter
    8 years ago

    Sorry to hear this kath3 - have you tried another browser yet? If you still get the same problem or error, please send me a screenshot so I can have a better understanding so as to send you the most appropriate next steps.

    Thanks!

    PS: Sometimes all you need to do to fix a visual issue like this is just rebooting your computer so I'd also give that a go!

     

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Sorry to hear this kath3 - have you tried another browser yet? If you still get the same problem or error, please send me a screenshot so I can have a better understanding so as to send you the most appropriate next steps.

    Thanks!

    PS: Sometimes all you need to do to fix a visual issue like this is just rebooting your computer so I'd also give that a go!

     

  • kath3's avatar
    kath3
    Explorer | Level 3
    8 years ago

    Hi

     

    I did reboot and that did not help. I gave up on chrome (which I have used for years) and tried Safari and that solved it. However, I really prefer chrome so hope it decides to remedy itself soon!

    Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks for the update kath3 - I appreciate it.

    Let's take another look now! Can you try finding the 3 dots button on the upper right corner of your Chrome's window and find the "Zoom" options? Try reducing the size of your screen from there to resume your browser's functionality. 

    Let me know if this helped too please!

  • kath3's avatar
    kath3
    Explorer | Level 3
    8 years ago

    New browser worked. Then two days later the original browser was all better. (even the 3 dots did not show up during the problem.

    Thanks again.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Glad to hear you managed to resolve your concerns in the end and thanks for letting me know too kath3 - much obliged.

    Should you ever come up with a Dropbox question or issue, feel free to let me know.

    Have a great weekend in the meantime! 

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