You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cmiarshvac's avatar
cmiarshvac
Helpful | Level 7
2 years ago

Folder shared with two users, syncs locally for one but not the other

I have an HR Team folder that has access limited to a "HR group".  Within the HR folder there is a "Payroll" folder that I share with two different payroll processors in the company.  For one of the processors, the folder syncs fine.  The folder appears in Dropbox with the appropriate folder path ..\HR\Payroll\ . For the other processor, I select the folder to sync but nothing.  I have unselected, applied, reselected.  No luck.  I have removed the user from the share and re-added them.  No change.  Several machine restarts during all of this. The user is running a current version of the DB app 186.x . There shouldn't be any file sync problems because the HR group and the first processor sync without problems.  What could be causing the issue with only one user?

Desktop
dropbox business
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hi there cmiarshvac - sorry to hear about your syncing issue.

     

    As there was a new version of the desktop app just yesterday, could you update the affected device to the latest version from this page and let us know if the issue persists?

     

    If it does, can you double check that it does't contain an incompatible character? 

  • cmiarshvac's avatar
    cmiarshvac
    Helpful | Level 7
    2 years ago

    Just verified that the users with the desktop sync problem can navigate to the folder on Dropbox Mobile if that helps.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there cmiarshvac - sorry to hear about your syncing issue.

     

    As there was a new version of the desktop app just yesterday, could you update the affected device to the latest version from this page and let us know if the issue persists?

     

    If it does, can you double check that it does't contain an incompatible character? 

    • cmiarshvac's avatar
      cmiarshvac
      Helpful | Level 7
      2 years ago

      Uninstalling the old Dropbox app then installing the new version fixed the issue.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear it's sorted and thanks for keeping us in the loop too cmiarshvac 

         

        See you around the Community and take care!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!