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JOfE's avatar
JOfE
Experienced | Level 11
5 years ago
Solved

Folder showing a Share Icon

Why do some folders in Dropbox.com show a sharing icon when the folder is not shared? I am refering to the sharing icon visible on dropbox.com not on the computer version. See the screenshot.  ...
sync
  • Daphne's avatar
    Daphne
    5 years ago
    Hey JOfE!

    Could you just check for me, if you select one of these folders and choose the "Share" option, and then click the gear icon in the top right corner, do you see an option to "Unshare folder" in the bottom left of the window?
JOfE's avatar
JOfE
Experienced | Level 11
5 years ago

Thank you for the tip as to where we can find all our shared folders. As a business account, this will take some time.

 

It is ticket number #11802005. It was created 2 months ago with messages back and forth with absolutely no progress. I had not received a reply on the ticket for the last 6 days. Yesterday I copied this thread to the ticket.  No response.

 

 

AmyTYM's avatar
AmyTYM
Helpful | Level 6
5 years ago

I am a member of @John's business account. I remember that these folders were team folders. Problems arose when we moved files out of teams folders to archive them. This is my guess about where these sharing issues came form.

 

We have to unshared these folders one by one. I feel in am working with cloud sharing 101. A simple features like being able to 'unshare' multiple folders would be nice. Or removing 'unshare' option from files that are not shared would be something I'd have removed day one.  Attention to details Dropbox!  : )

 

  • JOfE's avatar
    JOfE
    Experienced | Level 11
    5 years ago

    AmyTYM  Get back to work 😉

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