Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
No Dropbox account under my email address when someone shares files or folders with me
Dropbox Plan
Basic
Are you a Team Member or Admin?
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
Laptop
Question or Issue
I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address. Thank you!
She was able to get it working. Thank you!
4 Replies
Replies have been turned off for this discussion
- Rich
Super User II
However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address.
Is that a message that they're getting when trying to share, or that you're getting while trying to accept the share?
When sharing, I wouldn't think it matters whether the recipient has an account or not because it will just prompt the recipient to create an account.
Can you get a screenshot of the exact message? Also the steps to reproduce would be helpful.
The sender is getting the error message. I've just asked for a screenshot.
- Walter
Dropbox Community Moderator
Hey HollyPoppyJune - sorry to hear you're having issues with this.
If you made sure that your collaborator is using the correct email address, could you send us a screenshot of the exact error they're getting so that we can have a look too?
She was able to get it working. Thank you!
