Forum Discussion

john b.174's avatar
john b.174
Explorer | Level 4
6 years ago

Folders and files not showing on my other devices.

Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30  folders showing in one main folder. When I go to the online folder only one file ...
desktop
sync
Cat Ogden's avatar
Cat Ogden
New member | Level 2
3 years ago

Hi Hannah!

 

Its says that 30 files are downloading/updating....

 

Its a dropbox business standard account.

 

Under sync issues it says couldn't download / incompatible characters - but this is from a file a year or so or more a go and have deleted it once...

 

Thanks,

 

Cat.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Cat.

 

Does the file that's giving you the error about the incompatible characters still appear in your local Dropbox folder?

 

Also, what's the version of the app, when you hover over the Dropbox icon?

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