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john b.174's avatar
john b.174
Explorer | Level 4
6 years ago

Folders and files not showing on my other devices.

Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30  folders showing in one main folder. When I go to the online folder only one file shows. Please help me figure out how to have them sync to all of my devices? Thank you.

12 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Dr0pp1ngQu3stion, sorry to see you're having trouble.

     

    If I understand correctly, you're adding files to the Dropbox folder on your new computer, but they don't sync to your iPad.

     

    Do they sync to your account online?

     

    What is the version and sync status of the Dropbox app on the new computer, when you hover your mouse over the Dropbox icon in your menu bar?

  • Dr0pp1ngQu3stion's avatar
    Dr0pp1ngQu3stion
    New member | Level 2
    3 years ago

    What I discovered is, because I am using Dropbox for free, I am entitled to only three devices.  I have my macbook, my cellphone and my Ipad listed.  Dropbox wouldn't synch with my new Apple Air until I eliminated my old Macbook.  Now things appear to be working as intended.  Thanks for your interest.

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