Forum Discussion

franzxaveer's avatar
franzxaveer
Helpful | Level 6
4 years ago
Solved

Dropbox showing wrong device name

 

In Dropbox settings > Security a wrong device name is shown. 

It is not the Macbook’s name set in System Preferences > Sharing.

 

Interestingly Dropbox used a name from a friends iPhone nearby (in the same Wi-Fi).

 

I already tried to remove the device in the Dropbox Security Settings and add it again.

Still the same naming.

 

What could be the problem?

Thank you.

 

 

  • Hello Hannah.

     

    Thank you for the help.

    The advanced reinstall helped me understand that the problem was not on Dropbox’s end.

     

    Changing the HostName of my Macbook did the trick.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey franzxaveer, thanks for bringing this to our attention.

    It's really strange for a laptop to be registering as an iPhone, indeed.

    Can you try unlinking the device again from your security page and performing an advanced reinstall of the application, to see if that helps?

    Keep me posted!
    • franzxaveer's avatar
      franzxaveer
      Helpful | Level 6

      Hello Hannah.

       

      Thank you for the help.

      The advanced reinstall helped me understand that the problem was not on Dropbox’s end.

       

      Changing the HostName of my Macbook did the trick.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        Hey franzxaveer, thanks for updating me about this!

        I know it's been a while and I'm really sorry for the delay, but I'm happy to see that the advanced reinstall did it.

        If you have any other questions, make sure to give us a shout.

        Have a great weekend!

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