Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
security
115 TopicsCannot log in to my account because my email address is no longer active
I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.40Views0likes2CommentsI don't have access to my account's email, so I can't receive the 6-digit code to sign in.
Please help me. I have email address and password. Each time I try to login it sends access code to email that no longer exists and I do not longer have access to. How can I get logged in?Solved47Views0likes3CommentsSomeone logged into my Dropbox account and changed my email
Hello, My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information. Thanks for your help.2.9KViews0likes10CommentsSomeone is attempting to gain access to my account
I get several emails per day (for the last three days) sending me a one time security code to login to my account. They have not yet accessed my account but I want to avoid this if possible. What is the best way to protect myself in this situation? Should I change my email so they no longer know my login username? Upon doing a search regarding this I was told to contact support. I have a free account so it looks like I cannot submit a ticket to support. Is that true? Please advise. Thank you for any & all replies.Solved1.9KViews0likes1CommentI'm trying to retrieve access to my account, and support isn't helping.
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce. IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX SUPPORT PLEASE?Solved6KViews0likes37CommentsSomeone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do? Thanks edit: I see someone else had the same problem, I'll contact support. ThanksSolved10KViews2likes86CommentsI received a Dropbox survey invitation on the desktop app, that looks suspicious. Is this real?
"Got a few minutes? Get $5. Help us make Dropbox better". The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifications I have enabled are: "files and folders shared with me" new files synced edits to files , so I don't think disabling any of them would help. What is going on? This is on a Family plan.Solved345Views0likes8CommentsEnable EU Data Residency for smaller Dropbox teams under 10 licenses.
As a Dropbox Business user, I believe it's essential to have the option to store our data within the European Union, even for teams with fewer than 10 licenses. Due to compliance obligations (e.g., GDPR and internal data protection policies), many companies require data residency within the EU, especially in regulated industries or working with European clients. The current limitation that only teams with 10+ licenses can request EU data storage is restrictive and excludes smaller teams or startups that still have strict compliance needs. I strongly suggest that Dropbox consider enabling EU data residency for smaller teams, starting from 3 users, or at the very least, for any team using business-level licenses. This would significantly increase the product’s appeal for professional users with legal or contractual data localization requirements. We appreciate Dropbox’s commitment to privacy and flexibility, and we hope this improvement can be considered in future updates.590Views1like2Comments