Forum Discussion

Luworth's avatar
Luworth
Explorer | Level 4
2 years ago

Folders automatically changed to online-only

Dropbox folders suddenly all went to on-line mode and won't sync to mac. Have re-installed the software and have checked that there are no firewall, security, anti-virus or network restrictions. Ther...
desktop
Dropbox Basic
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Luworth - sorry to jump in, but can you please let me know how long has the app been stuck at indexing your files now?

 

If it's been a while, you can try fixing your hard links and permissions as outlined here. 

 

In any case, keep us posted with any updates!

Luworth's avatar
Luworth
Explorer | Level 4
2 years ago

Thanks Walter, that was a good thought but unfortunately did not resolve the problem.

 

Could it be that I upgraded to the latest version os MacOs 14.2.1? My husband has no problems with dropbox and he is on MacOs 13.2.1.  Maybe 15 Jan was the day I updated the OS, thereby introducing some security problem that resulted in the abrupt change in dropbox behaviour?

 

Thanks, Luworth

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you install the desktop app with admin privileges in the first place Luworth? 

     

    Also, did you grant Dropbox full disk access as outlined here? 

     

    If you did and the app is still stuck, please send us a screenshot so that we can have a look too. 

    • Luworth's avatar
      Luworth
      Explorer | Level 4
      2 years ago

      Thank you Walter, still no solution.

       

      I went to local Apple store and Mac expert immediately said that this is a Mac problem and not a Dropbox problem. So am now pursuing a different line of solution involving disc backups and reinstallation of the operating system.

       

      Many tanks to Hannah and Walter from Dropbox.

       

      Luworth

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for keeping us in the loop on this and please let us know of any updates in the future Luworth it'd be interesting to know what was causing this in the first place. 

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