Forum Discussion

Luworth's avatar
Luworth
Explorer | Level 4
2 years ago

Folders automatically changed to online-only

Dropbox folders suddenly all went to on-line mode and won't sync to mac. Have re-installed the software and have checked that there are no firewall, security, anti-virus or network restrictions. Ther...
desktop
Dropbox Basic
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Did you install the desktop app with admin privileges in the first place Luworth? 

 

Also, did you grant Dropbox full disk access as outlined here? 

 

If you did and the app is still stuck, please send us a screenshot so that we can have a look too. 

Luworth's avatar
Luworth
Explorer | Level 4
2 years ago

Thank you Walter, still no solution.

 

I went to local Apple store and Mac expert immediately said that this is a Mac problem and not a Dropbox problem. So am now pursuing a different line of solution involving disc backups and reinstallation of the operating system.

 

Many tanks to Hannah and Walter from Dropbox.

 

Luworth

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us in the loop on this and please let us know of any updates in the future Luworth it'd be interesting to know what was causing this in the first place. 

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