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GBShields's avatar
GBShields
Explorer | Level 4
7 years ago
Solved

Folders not showing up in Window File Explorer

I created a folder and subsequently created some files in a Dropbox folder from a laptop here in the office. This folder fails to show up in Windows File Explorer on another computer in the office. I...
desktop
sync
windows
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear this persists GBShields. 

    Can you maybe try downloading and installing our desktop app from the following link directly and let me know how it goes?

    Thanks!

GBShields's avatar
GBShields
Explorer | Level 4
7 years ago

Walter, I am unable to get to the Microsoft Store, the boss who has the credentials for that account is not here. I have checked and it is Windows 10 Home, and have found nothing to indicate that it is running in S Mode. The version of Dropbox on here is 20.4.0.0. I also do not see anything in the task bar or on the menu to indicate that syncing either has or is taking place, and nothing stating that the files are up to date. Is there some way to force Windows File Explorer to re-sync the dropbox folder?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for providing this piece of information GBShields , that's indeed the S mode for Windows 10 as our own desktop app's version is currently 73.4.118 - the v.  20.4.0.0 is referring to the Microsoft store's application. Read on for more information:

As the following article outlines, the Dropbox app for 10 in S mode does not actively store files and folders on your device and it allows you to access your files and folders that are stored on your Dropbox account when you’re connected to the internet, or if you chose to save them to your device for offline access. It works similarly to the other Dropbox mobile apps (even when you’re using it on a computer).

Since we verified that your device is running Windows 10 in S mode and you’d like it to actively store your files and folders on your device, you should use Windows 10 instead by switching off S mode on your device and then downloading the Dropbox app for Windows 10.

Keep me posted!

  • GBShields's avatar
    GBShields
    Explorer | Level 4
    7 years ago

    I made it to a page in the MS Store, and it says that I cannot switch out of S Mode because I am not currently using S-Mode.

    • GBShields's avatar
      GBShields
      Explorer | Level 4
      7 years ago

      Any ideas?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Sorry to hear this persists GBShields. 

        Can you maybe try downloading and installing our desktop app from the following link directly and let me know how it goes?

        Thanks!

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