"For some unknown reason, the operation failed" error when accessing a password-protected link.

Hey @SiJen! Hope you’re doing well and thanks for your post. 

Have you triple checked you’re entering the right password? 

You can also test this via another browser/incognito mode to make sure it’s not a browser-related issue.

Other than that, I suggest contacting the owner of the shared link; since you mention the files are confidential, I’m wondering if the owner has either deleted the files from their Dropbox account or the link itself. 

Let me know how it goes.

Hi Nancy! Thank you for the reply!

I checked the password many times. Also, I tested via many browsers, and always I am getting the same problem.

I also contacted the link owner, the files are not deleted. Then, he shared another link with me. I tested with new link and always not able to connect.

Ps: the owner has a business account and I have a personal free one. 

Thanks.

Thanks for the updates, SiJen! Out of curiosity, is the owner able to access the shared link on his end? To test this, he'll need to open an incognito window (where he's NOT signed in to any Dropbox account) and open the link there.

Since he's on Business, is there any chance he may have altered any of the link permissions or the team’s sharing settings, in general (in case he's an admin)?