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SiJen's avatar
SiJen
Explorer | Level 3
2 years ago

"For some unknown reason, the operation failed" error when accessing a password-protected link.

Hello,   I have a dropbox link to some confidential documents that are shared with me, and I have the password too. Last month I was able to access all documents without any problem. However, the...
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SiJen's avatar
SiJen
Explorer | Level 3
2 years ago

Hi Nancy! Thank you for the reply!

I checked the password many times. Also, I tested via many browsers, and always I am getting the same problem.

I also contacted the link owner, the files are not deleted. Then, he shared another link with me. I tested with new link and always not able to connect.

Ps: the owner has a business account and I have a personal free one. 

Thanks.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the updates, SiJen! Out of curiosity, is the owner able to access the shared link on his end? To test this, he'll need to open an incognito window (where he's NOT signed in to any Dropbox account) and open the link there.

 

Since he's on Business, is there any chance he may have altered any of the link permissions or the team’s sharing settings, in general (in case he's an admin)?

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