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Forum Discussion

sgoldberg's avatar
sgoldberg
Helpful | Level 6
3 years ago
Solved

Frozen upload screen when using my mobile.

On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix...
Mobile
sync
upload
  • sgoldberg's avatar
    sgoldberg
    3 years ago

    Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.

     

    Steve

sgoldberg's avatar
sgoldberg
Helpful | Level 6
3 years ago

HI Megan,

The issue is on my Android phone, Samsung Galaxy S23. Android version 13.

I am not on a Windows / MAC PC when this happens.

I get to this point by browsing my picture Gallery, select a picture, press "share" icon, select DropBox icon, press "Add to DropBox". This is the screen that is frozen.

 

However, I can go the DropBox app on the phone and upload the file there successfully.

Do you need any other information?
Thanks,

Steve

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thank you sgoldberg! 

 

Can you access the app's settings, and clear its cache, then uninstall Dropbox, and do a quick re-install, please? 

  • sgoldberg's avatar
    sgoldberg
    Helpful | Level 6
    3 years ago

    Hi again Megan,

    I did the clear cache, uninstall and reinstall.

    The file uploaded successfully.

     

    In the past, sometimes this would work, sometimes not. Not sure of the conditions of when it failed.

    Next time this happens, I'll clear cache and try again.

    Its easier to upload when browsing the Gallery than to open the app and upload from there.

    Thanks for your help,

    Steve

    • sgoldberg's avatar
      sgoldberg
      Helpful | Level 6
      3 years ago

      Megan

      I just had the "Upload here" screen freeze again.

      I went into the app and Cleared cache.

      Still, the upload screen is frozen.

      I am on DropBox version 352.2.

       

      I signed out of the account, logged back in. When I try to upload again, still frozen. This time I noticed on the frozen screen, lower left corner, there use to be an arrow. Its not there now.

       

      So, still frozen. What can we try next?

       

      Thanks,

      Steve

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sgoldberg, sorry to jump in here!

         

        If you haven't already, can you try Megan's suggestion about uninstalling and reinstalling the app, to see if that helps?

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