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Forum Discussion

sgoldberg's avatar
sgoldberg
Helpful | Level 6
3 years ago
Solved

Frozen upload screen when using my mobile.

On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix...
Mobile
sync
upload
  • sgoldberg's avatar
    sgoldberg
    3 years ago

    Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.

     

    Steve

sgoldberg's avatar
sgoldberg
Helpful | Level 6
3 years ago

Megan

I just had the "Upload here" screen freeze again.

I went into the app and Cleared cache.

Still, the upload screen is frozen.

I am on DropBox version 352.2.

 

I signed out of the account, logged back in. When I try to upload again, still frozen. This time I noticed on the frozen screen, lower left corner, there use to be an arrow. Its not there now.

 

So, still frozen. What can we try next?

 

Thanks,

Steve

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sgoldberg, sorry to jump in here!

 

If you haven't already, can you try Megan's suggestion about uninstalling and reinstalling the app, to see if that helps?

  • sgoldberg's avatar
    sgoldberg
    Helpful | Level 6
    3 years ago

    Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.

     

    Steve

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