Forum Discussion

canuck1's avatar
canuck1
Explorer | Level 3
3 years ago

Getting Dropbox to work off a new laptop. Red X icons.

I recently bought a new laptop. I migrated, at least I thought, my files from my old PC to my new HP laptop (Windows 11). The problem is I see folders on my new laptop with a red X beside them. Other...
desktop
sync
canuck1's avatar
canuck1
Explorer | Level 3
3 years ago

Here is a screen shot of my PC with the red x folders. I migrated files using a prompt when setting up my laptop. I also added some folders (documents, pictures and music) using a USB stick to copy from old laptop to the new one. I'm new to Windows 11, so it's different in some and bad ways.

canuck1's avatar
canuck1
Explorer | Level 3
3 years ago

I have 2TB storage account.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in, canuck1. 

     

    Can you also check what’s the app version of your Dropbox app? There should be a small Dropbox icon showing in your system tray, at the bottom of your screen, and if you hover over it, you should be able to see it there.

     

    Also, if you click on the same Dropbox icon, what’s the syncing status that you see? Are there any specific errors, if you go to the app’s Sync History tab?

    • canuck1's avatar
      canuck1
      Explorer | Level 3
      3 years ago

      The Dropbox version is 187.4.5691. There are no errors in the sync history tab. As you can see from the screenshot there are red xs (errors) on certain folders on my desktop.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi canuck1, if you try to quit the app, I'm assuming you can no longer see the red x icons? 

         

        Could you also hover your mouse over your little Dropbox icon, the one next to your WiFi, and let me know what the status of the app states? 

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