Forum Discussion

Frank99's avatar
Frank99
Helpful | Level 6
3 years ago
Solved

Grey X on files I download via selective sync and can't open them

I'm not able to solve the following problem: when I download files from Dropbox using the Selective Sync all the downloaded files show a grey X and they are not openable.
desktop
sync
  • Frank99's avatar
    Frank99
    3 years ago

    Hannah

    yes, the 'make available offline' option is available and by clicking on it the file(s) become available.

    Problem solved. Thank you for your effective suggestion.

    The solution to this big problem was actually simple... but I recommend Dropbox to correct it or to give clear indications on how to solve it, in order to avoid that the users have to scratch their heads for days...

    Regards

    Francesco  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Frank99, what Walter suggested is actually legitimate, but I'm assuming the info and troubleshooting steps in the article didn't help resolve your issue.

 

Can you check one more thing? Do you see a 'make available offline' option, when you right click on these files?

 

If so, can you click it, to see if that helps?

Frank99's avatar
Frank99
Helpful | Level 6
3 years ago

Hannah

yes, the 'make available offline' option is available and by clicking on it the file(s) become available.

Problem solved. Thank you for your effective suggestion.

The solution to this big problem was actually simple... but I recommend Dropbox to correct it or to give clear indications on how to solve it, in order to avoid that the users have to scratch their heads for days...

Regards

Francesco  

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