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Hard drive space nearly full
Why do files continue to take up hard drive space when I have used Smart Sync to save on line only?
Hi Martin3787
Sorry about that spam you just got š
That is the cache of your browser which doesnt impact Dropbox. To clear the Dropbox cache you need to follow https://help.dropbox.com/installs-integrations/desktop/cache-folder
Hi,
Thanks for the response I freed the space by deleting the Cache. All good nowš
Martin
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorI'm glad to hear that Martin3787, and thanks for sharing the steps you took too!
If there's anything else I can help with, don't hesitate to give me a nudge here. š
I hope you have a great week ahead Martin!
If there's anything else I can help with, don't hesitate to give me a nudge here. š
I hope you have a great week ahead Martin!
Hello! I am trying to free up some space on my laptop. I have changed the settings to smart sync, but thus far haven't seen any changes in my hard drive storage. I wanted to check, when I delete the cache of the Dropbox files saved to my laptop, that doesn't delete them from online, right? I don't want to delete my entire team's work!
Thanks for the help!
Hi,
All I can say is that all my files earmarked as 'on line' remained in place. I had the same fear and it was a leap of faith in deleting them!
Daphne, wonder if you can help me please. I tried the things mentioned in this thread but nothing works. I have nearly everything in dropbox synced to online only yet all my videos are showing as being on my hard drive in the dropbox folder!
Thanks,
Peter
- DaphneThanks for nudging me here PastorP!
Would you mind sending me a few screenshots showing the space discrepancy that you're seeing?
If you can right click a folder within Dropbox which is synced as 'online only', and choose "Get info/Properties...", what size do you see reported as being taken on the disk? Daphne,
Thank you so much! 2 Images attached, one of my system storage problem and one of the dropbox folder showing the status as online only yet showing also the file sizes on my hard drive!
Thanks,
Peter
- DaphneThanks for getting back to me here PastorP!
Can you right click one of those folders, choose "Get Info" and send me a screenshot of what is shows for the size there?
I'm curious to see what it shows for the size taken on disk, which is usually in brackets next to the logical size of the folder.
Also, from the storage screenshot, most of the data appears in the grey section. From what I understand, this should be the "Other" section rather than "Documents".
Can you click the "Manage" button there to check a more precise look at what's taking space, and let me know what you find there? Same issue here. Third time in as many weeks. Gigs and gigs of information uploaded and earmarked online-only still taking up local disk space. Smart sync is on and applied to all files. Hard drive is still showing space used by dropbox. Restarted multiple times over multiple days waiting for space to catch up to the sync with no luck.
This issue is a serious one. As a new user coming from another platform without this issue, it's going to push me back to them.
- DaphneThanks for joining the topic here jmilligandesign!
Can you let me know what you find regarding the questions I asked just above your post, here? Cheers! Sure thing (screengrabs below)
Everything "looks" right, however, all online-only files are still taking up space on the local drive.
Here is a get info screenshot of one directory:
Storage on the local drive is still used by dropbox but not shown as used in the actual directory in these two screenshots:
ā about this mac/storage screenshot:
ā finder screenshot:ā
ā
- DaphneThanks for those screenshots jmilligandesign!
Can you check out these steps to see if that does the trick? I applied those changes weeks ago. Turned them off and back on yesterday and nothing changed overnight after checking this morning.
- DaphneIn this case, I would suggest reaching out to our Support team so that they can assist you further with this, alongside some device specific info jmilligandesign.
You can check out the Support options available for your plan here.
Once you do so, you can let me know the ticket number (eg. #1234567) so I can pass along the info you provided here already. Thanks! No ticket number was needed - cleared the cache and it freed my drive up
- DaphneGlad to hear that jmilligandesign!
Thanks for sharing this with us here too, I'm sure it will be useful for others to know, who might be having the same issue.
I'll be just a post away if you need anything else - thanks!
