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Martin3787's avatar
Martin3787
Explorer | Level 4
5 years ago
Solved

Hard drive space nearly full

Why do files continue to take up hard drive space when I have used Smart Sync to save on line only?
Space and storage
Storage space
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for joining the topic here jmilligandesign!

Can you let me know what you find regarding the questions I asked just above your post, here? Cheers!
jmilligandesign's avatar
jmilligandesign
Explorer | Level 3
5 years ago

Sure thing (screengrabs below)

 

Everything "looks" right, however, all online-only files are still taking up space on the local drive.
 
Here is a get info screenshot of one directory:
 

 
Storage on the local drive is still used by dropbox but not shown as used in the actual directory in these two screenshots: 
– about this mac/storage screenshot:


– finder screenshot:

 

 

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for those screenshots jmilligandesign!

    Can you check out these steps to see if that does the trick?
  • jmilligandesign's avatar
    jmilligandesign
    Explorer | Level 3
    5 years ago

    I applied those changes weeks ago. Turned them off and back on yesterday and nothing changed overnight after checking this morning.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    In this case, I would suggest reaching out to our Support team so that they can assist you further with this, alongside some device specific info jmilligandesign.

    You can check out the Support options available for your plan here.

    Once you do so, you can let me know the ticket number (eg. #1234567) so I can pass along the info you provided here already. Thanks!
  • jmilligandesign's avatar
    jmilligandesign
    Explorer | Level 3
    5 years ago

    No ticket number was needed - cleared the cache and it freed my drive up

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear that jmilligandesign!

    Thanks for sharing this with us here too, I'm sure it will be useful for others to know, who might be having the same issue.

    I'll be just a post away if you need anything else - thanks!

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