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tom d.31's avatar
tom d.31
Explorer | Level 3
5 months ago
Solved

Having issue opening my C4D files on a shared server.

Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from...
desktop
Shared Files
sync
windows
  • rick_g's avatar
    rick_g
    3 months ago

    Fixed it!! During the Dropbox install, tick “Opt out of Dropbox for Windows Update,” sync again, and it’s back to normal.

cmolfino's avatar
cmolfino
New member | Level 2
5 months ago

I'm having exactly the same issue. Same setup, same problem. It seems it happened right after a windows update or dropbox software update. I can open any file through the network, except for the .c4d files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey cmolfino - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

    • tom d.31's avatar
      tom d.31
      Explorer | Level 3
      4 months ago

      Hi Walter - I'm checking in to see if there was any further update on this please?

      thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hi tom d.31, the information we received from our specialist team is that storing the Dropbox folder on a network drive isn't a configuration we officially support, so we’re unable to troubleshoot the issue you're experiencing.
        To resolve this, they recommend moving the Dropbox folder to a local drive.

        In the meantime, if there's anything else we can assist with, feel free to reply back here.

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