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CarlaD's avatar
CarlaD
Explorer | Level 4
9 months ago

Having to reinstall Dropbox every day to sync my files on a MAC

For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made. 

desktop
Mac
sync

16 Replies

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  • CarlaD's avatar
    CarlaD
    Explorer | Level 4
    9 months ago

    Yes I said I have tried just opening it many many times. That's why I started reinstalling. IT is not blocking or uninstalling it. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    As its a work environment have you asked IT if they are blocking it or uninstalling it? 

    And you haven't actually answered the question by Megan. What happens if you try and open it instead of reinstall? Why are you reinstalling instead of just launching it? Whats happening?

  • CarlaD's avatar
    CarlaD
    Explorer | Level 4
    9 months ago

    Yes I have, many times. which is why I started reinstalling

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey CarlaD let me also jump in here!

    Have you tried simply launching the app instead of reinstalling it? If so, does that work for you? 

    Does that happen when you first open up the device, or at random times too? 

  • CarlaD's avatar
    CarlaD
    Explorer | Level 4
    9 months ago

    No updates that I remember. To get that icon to hover over, I have to reinstall DB. So it is 220.4.4126. My Mac OS is 14.6.1. This is a work environment & we have to update our OS together. I'm the only one with this issue. Mine started abut 2 months ago. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey CarlaD, thanks for bringing this to our attention.

    It's indeed strange that you have to do that to sync your files.

    Can you please hover over the Dropbox icon in your menu bar with your mouse and let me know which version of the Dropbox app you're using and what the sync status is?

    Did you notice that this started happening after some kind of update on the Dropbox app or your OS?

    Let me know and we'll go from there.

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