Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
marwan_zahran2004
1 year agoExplorer | Level 3
How can I keep files as always available on this device?
I have some files and folders on my PC that are mentioned to be available on this device and some others mentioned to be always available on this device and these files take too long to open ...
Jay
Dropbox Community Moderator
1 year agoHi marwan_zahran2004, thanks for bringing this to our attention.
Could you try these steps to make your files available offline, which will turn the icon green and keep them on your machine?
Keep me updated with any progress!
marwan_zahran2004
1 year agoExplorer | Level 3
I have checked and all the files and folders are set to available offline and already downloaded on the pc but still some of them are green and some are white and the green ones status are (always available on this device) and the white ones status are (available on this device) without the word (always) this is written down in the status bar
- Jay1 year ago
Dropbox Community Moderator
What type of files are the 'available' files? Are they files or folders specifically?
- marwan_zahran20041 year agoExplorer | Level 3Nothing specific, some are just folders, some are txt files. Means some txt files are green with status 'always available...' and others are white with status 'available...' and folders as well some and some
- marwan_zahran20041 year agoExplorer | Level 3How to attach a photo here? I can show you
About Create, Upload, and Share
Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!