Forum Discussion

marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
2 years ago

How can I keep files as always available on this device?

I have some files and folders on my PC that are mentioned to be available on this device and some others mentioned to be always available on this device and these files take too long to open ...
desktop
sync
windows
marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
2 years ago
I clicked on the camera but it doesn't give me the option to attach an image it opens a pop up box and above is written image source with text box under it and no option to browse or attach photo from computer
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the image, this appears to be the same one as the first one you posted.

 

Regarding the issue, what happens if you manually mark those files as available offline, does the icon not change from white to green? Are you able to mark the entire Dropbox folder as available offline?

  • marwan_zahran2004's avatar
    marwan_zahran2004
    Explorer | Level 3
    2 years ago
    Yes already the entire folder and inside folders are marked as available offline from the dropbox application on my desktop. And the signs don't change.. I tried uninstall and re install as well but same issue
  • marwan_zahran2004's avatar
    marwan_zahran2004
    Explorer | Level 3
    2 years ago
    I can't figure out what is the difference between
    Available on this device
    And
    Always available on this device
    ??? It seems both means it is available offline but what is the point here of the 2 check marks green and white? And why are there 2 status with same meaning at all
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey marwan_zahran2004, can you take a look at the info in this article, to see if it clears things up?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!